My item arrived damaged/defective.

 Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. Please select the reason for your return or replacement request in the drop down options. Please include photos of the damages in the request.

You will receive an email confirmation that your request has been submitted. Houzz or the seller will follow up in 1-2 business days with next steps on your replacement.




Have more questions? Submit a request