Returns, Damage, and Warranty Policy

The following Returns Policy, Damage Policy, and Warranty Policy apply to all Products sold by Houzz Shop LLC.  Products sold by third-party sellers will be subject to the policies posted on the Product listing.  

Returns Policy

If, for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:

  1. You may return your unused Product in its original condition and original packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
  2. Please request a return by clicking on the "Return Item" button for your order on https://www.houzz.com/browseOrders
  3. If your item was received damaged you will not be responsible for return shipping costs.
  4. We highly recommend that you insure all return shipments and use a trackable shipping method as refunds will not be issued in full for items damaged or lost during the return process.
  5. Items are not returnable if shipped internationally.
  6. Your refund will be issued only after Houzz Shop LLC receives the returned Product in its original condition and in its original packaging.  

Please note: this return policy does not apply to Products that are marked as non-returnable.

Damage Policy 

All Products are shipped to you in appropriate packaging to help ensure that you receive your purchase in excellent condition. Upon receipt, please inspect your package closely.

  1. If you receive a damaged Product, Houzz will assist you in receiving a replacement or refund as quickly as possible, at no cost to you.
  2. Should you observe significant damage to the outer packaging, reject the shipment and have the carrier return it.
  3. If there is minor damage to the packaging, indicate as such when you sign for the shipment.
  4. In the unlikely event that you find the Product to be damaged upon opening it, you must notify Houzz Support at http://support.houzz.com within 5 days of receipt.

Warranty Policy

All Products sold by Houzz Shop LLC come with standard manufacturer warranties if and as provided by the manufacturer, as indicated under the seller and shipping information for that Product, typically under the “View Return Policy” link.    The obligation to satisfy any indicated warranty for a Product is between you and the manufacturer or supplier, and not with Houzz Shop LLC. Please contact Houzz Support at http://support.houzz.com for more specific information about a specific Product.

Last updated September 29, 2016

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