FAQs

I do not have UPCs - can I still publish products?
  • If your products do not have UPCs please email shopify@houzz.com to let us know. Please provide a link to your product selection. Once we confirm that you do not have UPCs you can apply 'N/A' to the UPC field.

Can I connect other apps to my Houzz listings? 

  • No, Houzz is currently only compatible with our Houzz Shopify App.
How do I process a refund?
  • If a customer request a refund, email orders@houzz.com for the payment to be submitted. 

I have a question about an order - who can I contact? 

  • The Houzz Customer Support team supports your orders and our mutual customers. If you or your customers have any questions about or issues with an order, please email orders@houzz.com and an agent will be in touch with you.

How often should I respond to Houzz customer messages? 

  • We require a 24 hour response time, including weekends.
  • Please note, merchants are strictly prohibited from using customer email addresses to contact or remarket to the customer after the order is complete. Please use the Houzz messaging tool located in Seller Central to communicate with customers.
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Comments

  • Avatar
    Billie LeTourneau

    I made an expedited order with you this morning. Where are you located? Trying to get an idea of when my order will arrive. Thank you.

  • Avatar
    Billie LeTourneau

    I am in Virginia

  • Avatar
    hyo jung ahn

    I have a question about shipping.
    Is it possible shipping by air?
    I would like to have your products.

  • Avatar
    ritanauman

    It is very difficult to find information about returning an incorrect order. There is no number to call and what is online is sparse of information and not very helpful. I liked the product I order. It was really nice, but was not the size I ordered. I need help!

  • Avatar
    mark149

    Stay far, far away from HOUZZ. Do NOT order from this company. They have NO SYSTEM in place for acknowledging orders, tracking orders, or providing any genuine customer service! Everything is a referral back to the vendors/ manufacturers they are promoting-- it's better to deal direct and talk with the people who can really help you with your needs. HOUZZ is a joke!!!!