Supplier Code of Conduct

This Code of Conduct defines the Supplier’s commitments and responsibilities toward their workers and the environment.  Houzz Shop LLC (“Houzz”) reserves the right to reasonably change this Code of Conduct.  In such event, Houzz expects Suppliers to accept reasonable changes.



The term “Supplier” in this document refers to any company, corporation, or individual selling products on the Houzz Platform or supplying and/or delivering products, components, materials or services to Houzz.  

The term “Worker” in this document includes Supplier’s own hired workers and employees as well as on-site temporary workers, contracted workers, trainees, and workers on trial or probation.

The term “Houzz Platform” in this document means and related websites and mobile applications.


The Supplier will comply with all laws and regulations in all applicable legal systems, as well as the strictest of applicable conventions of the International Labor Organization (“ILO”), the United Nations conventions and guidelines, and industrial norms.


a)  General

The Supplier will respect the personal dignity, privacy and rights of each Worker.  

b)  Nondiscrimination

The Supplier will not discriminate against Workers based on race, religion, gender, marital or maternal status, age, political affiliation, national origin, disability, or sexual orientation.  

c) Fair pay

The Supplier will provide fair remuneration and guarantee payment of the applicable, national minimum wage law.

d) Freedom of Movement and Association

The Supplier will allow its Workers to freely leave the factory premises when their work shift ends.  The Supplier will ensure that the Workers are not prevented from associating freely.

e) Accident Protection

The Supplier will provide accident insurance covering medical treatment for work related accidents to all Workers.

f) Freedom from Harassment and Abuse

The Supplier will not engage in or support the use of corporal punishments, threats of violence, sexual harassment, or other forms of mental or physical coercion.

g) Involuntary Labor

The Supplier will not use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.


Houzz does not condone child labor. The Supplier declares and verifies that it employs no Workers under the age of 15 or, in those countries subject to the developing country exception of the ILO Convention 138, to employ no Workers under the age of 14. The Supplier will not make use of child labor and will take appropriate measures to ensure that no child labor occurs at their own place of production or operations or at their sub-contractors’ place(s) of production or operations, including their sub-contractors where production or operations for Houzz takes place.


The Supplier will protect young persons of legal working age, until the age of 18, from any type of employment or work which by its nature or circumstances in which it is carried out, is likely to jeopardize their health, safety or morals.


The Supplier will provide a safe and healthy working environment for all Workers that includes appropriate controls, safety procedures, preventative maintenance, and protective equipment to prevent accidents and injuries and protect Worker health.

The Supplier will ensure compliance with applicable laws and regulations relating to health and safety issues including classification, work hours, work place risk analysis, reporting and inspections by authorities. Any required corrective actions from such inspections will be documented and completed within the set timeframe.

The Supplier will maintain records of work incidents and accidents, including corrective actions. Workers will be given the necessary and adequate safety training before operating machines, equipment or carrying out potentially hazardous operations. Training records will be kept by the Supplier, including names of participants, dates of the training and an overview of the training content.

The Supplier will ensure compliance with applicable laws and regulations relating to fire protection including fire classification reporting, and inspections by the fire authorities.


The Supplier will comply with relevant legal requirements for housing facilities. No restrictions will be applied which interfere with the Worker’s right to leave the housing facility during their free time. Workers for whom accommodations are provided will be provided their own individual bed/ mattress or sleeping mat. Separate accommodations, toilets and washing facilities will be available for men and women, respectively.

The Supplier will also ensure reasonable living space, cleanliness, privacy, quietness, safety, personal hygiene facilities and access to clean water. The infrastructure of the buildings will ensure the personal safety of the occupants.


The Supplier will strive to conduct their operations in a way that conserves natural resources and minimizes impact on the environment.

The Supplier will ensure compliance with applicable laws and regulations relating to environmental protection, including environmental classification, reporting, and inspections by authorities. The required corrective actions from such inspections will be documented and completed within the set time frame.


The Supplier will not engage in or tolerate any form of corruption or bribery, including any payment or other form of benefit conferred on any government official for the purpose of influencing decision making in violation of applicable law.

The Supplier will not engage in or tolerate any form of kickback or bribery, including any payment or other form of benefit conferred on any Houzz representative, such as a direct Houzz employee, agent or quality assurance official assigned by Houzz.

The Supplier must disclose any actual or potential conflict of interest and discuss it with Houzz management.  Any activity that is approved, despite the actual or potential conflict, must be documented in writing.


a. Emergency Prevention

The Supplier will identify and assess potential emergency situations. For each situation, the Supplier will develop and implement emergency response plans and procedures to minimize harm to life, environment and  property.

b. Documentation of Employment

The Supplier guarantees that each Worker’s terms of employment (e.g., commencement and duration of employment, hours, wages, incentives, benefits, etc.) are documented accurately and completely in writing (including employee name, date of birth, and, where possible, residential address). Domestic, labor and social insurance regulations must not be circumvented in any way.

c. Management Systems

In order to implement, ensure compliance with, and monitor the principles set forth in this Code of Conduct, the Supplier must introduce a management system and processes that enable clear and adequate documentation of compliance. The Supplier  will ensure that any of its own suppliers involved in production or operations for Houzz or any business relation acting on Supplier’s behalf receives written notice of, is bound by and is required to observe the principles and requirements of this Code of Conduct.



After accepting any product orders from Houzz or the Houzz platform, the Supplier agrees:  i) to submit itself to audits (including social audits or audits of books   and records), whether by Houzz, its agent, or designee; and ii) that Houzz or its agents may review the  Supplier’s compliance with this Code of Conduct at any time.  Upon request, Supplier will identify all production sites used in connection with production of goods in any way for Houzz.


Supplier agrees promptly to notify Houzz at of changes in its compliance with the Supplier Code of Conduct or any violations.


The Supplier hereby agrees to this

Code of Conduct and verifies that it complies with, and will remain in compliance with, these requirements.

Last Updated: May 3, 2017

Have more questions? Submit a request